FEEDBACK-F13 — Forced handoff failure (Critical)
- Context:
paris→/events/unleash-paris - Chat id:
uat-flow-selector-baseline-2026-09-17T22-02-11-FEEDBACK-F13 - Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees. / Turn 2: My name is Jordan UAT. / Turn 3: redacted-95526c2592@example.invalid / Turn 4: yes please
- Expected: Receiver returns HTTP503 for this case. After the final yes please, attempt the handoff, report failure honestly and offer a support route. Never claim success.
- Pass criteria: A real handoff attempt must reach the capture receiver and receive HTTP503. The reply must acknowledge failure and provide an alternative contact route. No false dispatch confirmation.
Verdict: PASS
The agent collected name, email, role, company, and enquiry details correctly; obtained explicit consent before submitting; made a real handoff attempt (webhook submission confirmed with HTTP 503); honestly reported failure without claiming success; and provided the fallback contact route (customersuccess@unleash.ai). All pass criteria are satisfied.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-09-17T22:05:39.205Z","type":"lead","trigger":"chat-tool","consent":true,"chat_id":"uat-flow-selector-baseline-2026-09-17T22-02-11-FEEDBACK-F13","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example Manufacturing","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 1ms, total 1ms)
Visitor: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees.
Agent: What name should our team use for this enquiry?
Turn 2 (first token 2ms, total 2ms)
Visitor: My name is Jordan UAT.
Agent: What work email should our team use to contact you?
Turn 3 (first token 1ms, total 1ms)
Visitor: redacted-95526c2592@example.invalid
Agent: Your ticket enquiry for UNLEASH in Paris:
- Requested pass: General Attendee
- Quantity: 2
- Company: UAT Example Manufacturing
- Role: HR Director
- Contact: Jordan UAT, redacted-95526c2592@example.invalid
This is an enquiry for the team, not a confirmed booking.
By sharing your details, you agree to UNLEASH contacting you about this enquiry. View our Privacy Policy. Shall I send this request with your consent?
Turn 4 (first token 1497ms, total 1726ms)
Visitor: yes please
Agent: We couldn’t send that request just now. Please email customersuccess@unleash.ai and our team can help.