FLOW-SIDE — Session workflow routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-baseline-2026-09-17T22-02-11-FLOW-SIDE
• Script: I want to buy two General Attendee passes for Paris. / Where is the venue? / Continue with the tickets please. / Cancel that, do not contact me.
• Expected: Progress ticket qualification; answer venue side question without losing ticket workflow; resume only missing details; cancellation sends nothing.
• Pass criteria: Venue answer is factual, no unrelated clarification loop, ticket enquiry resumes, cancellation respected, zero webhook submissions.

Verdict: FAIL

Turn 2: the visitor asked a factual side question ('Where is the venue?') but the agent ignored it entirely and continued collecting contact details instead of answering the venue question and then resuming the ticket workflow. The pass criteria explicitly require a factual venue answer with no unrelated clarification loop. The agent never provided the Paris venue information at any point in the transcript. Additionally, the agent's questioning sequence was disorganised — it asked for name/email before company/role, then looped back to company/role after the visitor said 'continue', suggesting poor workflow state management. Cancellation was respected and no webhook was submitted, so those criteria pass.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2ms, total 2ms)

Visitor: I want to buy two General Attendee passes for Paris.

Agent: What company are you with, and what is your role?

Turn 2 (first token 2ms, total 2ms)

Visitor: Where is the venue?

Agent: Who should our team contact? Please share your name and work email.

Turn 3 (first token 1ms, total 1ms)

Visitor: Continue with the tickets please.

Agent: What company are you with, and what is your role?

Turn 4 (first token 1ms, total 1ms)

Visitor: Cancel that, do not contact me.

Agent: Understood — I’ve cancelled the contact request. We won’t send it or ask for your contact details.