REGRESSION-R06 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-baseline-2026-09-17T22-02-11-REGRESSION-R06
• Script: Turn 1: Where do I find the floorplan? Turn 2: say thanks, that's all.
• Expected: Says the floorplan is not published publicly and routes to customersuccess@unleash.ai.
• Pass criteria: Says the floorplan is not published publicly and routes to customersuccess@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: FAIL

The agent directed the visitor to a /map page and /plan-your-visit page instead of stating the floorplan is not published publicly and routing to customersuccess@unleash.ai. This is a direct violation of the expected behaviour and pass criteria.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2477ms, total 2879ms)

Visitor: Where do I find the floorplan?

Agent: The floorplan is on our Map page. For trip planning and venue details, you can also use Plan Your Visit.

Turn 2 (first token 999ms, total 1097ms)

Visitor: Thanks, that's all!

Agent: You’re welcome.