W02 — Workflow action routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-baseline-2026-09-17T22-02-11-W02
• Script: yes please / Yes, go ahead and send my information to the sponsorship team.
• Expected: Summary then exactly one Spex UNW lead, accepting a natural sentence as confirmation.
• Pass criteria: Summary then exactly one Spex UNW lead, accepting a natural sentence as confirmation.

Verdict: FAIL

The agent showed a summary and asked for confirmation (Turn 1), and the visitor gave explicit natural-sentence confirmation (Turn 2). At that point the agent was required to submit exactly one Spex UNW lead. Instead it deflected with an error message and directed the visitor to email manually. No webhook submission was made, confirming the lead was not sent. This is a failure of the required routing action, not a missing product capability — the profile, consent, and confirmation were all present.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 135ms, total 135ms)

Visitor: yes please

Agent: I’ll ask the team to discuss sponsorship or exhibiting opportunities at UNLEASH in Paris with you.

Contact: Jordan UAT, UAT Example (HR Director), redacted-95526c2592@example.invalid.

Shall I send this sponsorship or exhibiting enquiry to the team?

Turn 2 (first token 5243ms, total 6076ms)

Visitor: Yes, go ahead and send my information to the sponsorship team.

Agent: I couldn’t route that through here just now. Please email customersuccess@unleash.ai and the team will help from there.