W04 — Workflow action routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-baseline-2026-09-17T22-02-11-W04
• Script: yes pleas1 / Cancel that. I do not want anyone to contact me.
• Expected: Prepare summary then acknowledge cancellation. Zero webhooks.
• Pass criteria: Prepare summary then acknowledge cancellation. Zero webhooks.

Verdict: PARTIAL

The agent acknowledged the cancellation correctly and no webhook was submitted, satisfying the zero-webhooks criterion. However, the pass criteria require the agent to 'prepare a summary and ask confirmation' before the cancellation was received — i.e., when the visitor said 'yes pleas1', the agent should have presented a summary of the sponsorship lead action and asked for confirmation before proceeding. Instead, the agent redirected to a sponsorship page and asked a follow-up question without showing a structured summary of the pending action. The cancellation handling itself was correct, but the pre-cancellation summary step was absent.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2518ms, total 2939ms)

Visitor: yes pleas1

Agent: For sponsorship, the direct route is Sponsor UNLEASH Paris 2026. That page is where you can enquire about sponsor opportunities and reach the sales team.

Would you like our sales team to get in touch?

Turn 2 (first token 2ms, total 2ms)

Visitor: Cancel that. I do not want anyone to contact me.

Agent: Understood — I’ve cancelled the contact request. We won’t send it or ask for your contact details.