W07 — Workflow action routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-baseline-2026-09-17T22-02-11-W07
• Script: yes / Actually, change my email to redacted-99fd2d1c72@example.invalid. / Yes please.
• Expected: Changing details requires a refreshed summary; exactly one Spex UNW submission to corrected email after final confirmation, never old recipient.
• Pass criteria: Changing details requires a refreshed summary; exactly one Spex UNW submission to corrected email after final confirmation, never old recipient.

Verdict: PARTIAL

The webhook was submitted to the corrected email (redacted-99fd2d1c72@example.invalid) as required, and exactly one submission was made. However, the pass criterion explicitly states that changing details requires a 'refreshed summary' before the final confirmation. In Turn 2, after the email was updated, the agent merely asked 'Shall I send this sponsorship or exhibiting enquiry to the team?' without presenting an updated summary showing the corrected email address. The visitor had no way to visually confirm the new email was correctly captured before giving final consent. This is a minor but clear deviation from the required behaviour. The core outcome (correct recipient, single submission, no old email used) was achieved.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-09-17T22:03:21.161Z","type":"lead","trigger":"chat-tool","consent":true,"chat_id":"uat-flow-selector-baseline-2026-09-17T22-02-11-W07","location":"/events/unleash-paris","enquiry":"sponsorship or exhibiting enquiry for UNLEASH in Paris","intent":"Spex UNW","name":"Jordan UAT","email":"redacted-99fd2d1c72@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 44ms, total 44ms)

Visitor: yes

Agent: I’ll ask the team to discuss sponsorship or exhibiting opportunities at UNLEASH in Paris with you.

Contact: Jordan UAT, UAT Example (HR Director), redacted-95526c2592@example.invalid.

Shall I send this sponsorship or exhibiting enquiry to the team?

Turn 2 (first token 3883ms, total 4157ms)

Visitor: Actually, change my email to redacted-99fd2d1c72@example.invalid.

Agent: Thanks, noted. Shall I send this sponsorship or exhibiting enquiry to the team?

Turn 3 (first token 1212ms, total 1214ms)

Visitor: Yes please.

Agent: Your enquiry has been sent to the team.