W10 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-flow-selector-baseline-2026-09-17T22-02-11-W10 - Script: Actually I want to buy 2 General Attendee tickets, not sponsor. / Yes, please send it.
- Expected: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
- Pass criteria: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
Verdict: PASS
The agent correctly switched from sponsorship to ticket enquiry, presented a summary of the 2 General Attendee tickets for UNLEASH Paris (with price and access details), asked implicitly for confirmation, and upon user confirmation dispatched exactly one lead. The webhook confirms a single Delegate UNW lead submission with correct profile data, consent=true, and no Spex submission. The summary was shown before dispatch and confirmation was obtained. All pass criteria are met.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-09-17T22:04:05.385Z","type":"lead","trigger":"chat-tool","consent":true,"chat_id":"uat-flow-selector-baseline-2026-09-17T22-02-11-W10","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 2887ms, total 3568ms)
Visitor: Actually I want to buy 2 General Attendee tickets, not sponsor.
Agent: We can help with that. Your 2 General Attendee tickets are for the main UNLEASH in Paris conference on Days 2–3, with access to the 7 stages, exhibition, official networking, the attendee-only hotel room block, app access, and the UNLEASH Journey Book. The verified price is EUR 2,995 + VAT per ticket.
You can purchase them on General Admission Badge.
If you’d like us to handle the booking enquiry, I can send it to the team with your details.
Turn 2 (first token 2839ms, total 2840ms)
Visitor: Yes, please send it.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.