FLOW-SIDE — Session workflow routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-2026-09-17T22-05-22-FLOW-SIDE
• Script: I want to buy two General Attendee passes for Paris. / Where is the venue? / Continue with the tickets please. / Cancel that, do not contact me.
• Expected: Progress ticket qualification; answer venue side question without losing ticket workflow; resume only missing details; cancellation sends nothing.
• Pass criteria: Venue answer is factual, no unrelated clarification loop, ticket enquiry resumes, cancellation respected, zero webhook submissions.

Verdict: PASS

Venue answer is factual and grounded (Paris Expo Porte de Versailles + Shangri-La Paris). No unrelated clarification loop occurred. Ticket workflow resumed correctly at Turn 3 by asking the next qualification question. Cancellation was respected with no submission made, matching the webhook ground truth of zero submissions.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 588ms, total 588ms)

Visitor: I want to buy two General Attendee passes for Paris.

Agent: What company are you with, and what is your role?

Turn 2 (first token 3789ms, total 4316ms)

Visitor: Where is the venue?

Agent: The main venue is Plan Your Visit: Paris Expo Porte de Versailles, Pavilion 7, 1 Place de la Porte de Versailles, 75015 Paris, France. The event runs there for days two and three, while day one is at Shangri-La Paris.

Turn 3 (first token 410ms, total 410ms)

Visitor: Continue with the tickets please.

Agent: What company are you with, and what is your role?

Turn 4 (first token 58ms, total 58ms)

Visitor: Cancel that, do not contact me.

Agent: Understood — I’ve cancelled the contact request. We won’t send it or ask for your contact details.