W03 — Workflow action routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-2026-09-17T22-05-22-W03
• Script: please do / Yes, I consent. Please send the enquiry.
• Expected: Summary then exactly one Spex UNW lead; no repeating contact offer or consent loop.
• Pass criteria: Summary then exactly one Spex UNW lead; no repeating contact offer or consent loop.

Verdict: FAIL

The agent skipped the required summary before dispatching the lead. The pass criteria explicitly require a summary of the enquiry details before confirmation. In Turn 1, the agent redirected to a sponsorship page and asked if the sales team should get in touch — no summary of the contact profile or enquiry details was presented. In Turn 2, after the visitor consented, the agent confirmed dispatch without ever showing a summary (name, company, role, event, enquiry type). The webhook submission itself is correct (one Spex UNW lead, no duplicate, no consent loop), but the mandatory pre-dispatch summary step was absent.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-09-17T22:05:31.900Z","type":"lead","trigger":"chat-tool","consent":true,"chat_id":"uat-flow-selector-2026-09-17T22-05-22-W03","location":"/events/unleash-paris","enquiry":"sponsorship enquiry for UNLEASH in Paris","intent":"Spex UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 4530ms, total 4931ms)

Visitor: please do

Agent: For sponsorship, the right page is Sponsor UNLEASH Paris 2026. That page is the direct route to the sponsorship enquiry form.

Would you like our sales team to get in touch?

Turn 2 (first token 1979ms, total 2579ms)

Visitor: Yes, I consent. Please send the enquiry.

Agent: Your enquiry has been sent to the team.