W06 — Workflow action routing (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-flow-selector-2026-09-17T22-05-22-W06
• Script: Please email the selected agenda to me. / Yes, please go ahead and send it.
• Expected: Show summary before sending; exactly one agenda-email webhook, no lead-type substitute. Preserve selected session URLs.
• Pass criteria: Show summary before sending; exactly one agenda-email webhook, no lead-type substitute. Preserve selected session URLs.

Verdict: FAIL

The agent had a fully seeded profile with email (redacted-95526c2592@example.invalid) and consent=true in session state, so it should have recognised the existing contact details and proceeded to show a summary of the selected agenda before asking for confirmation to send. Instead, Turn 1: the agent asked for an email address that was already known — failing to use the saved profile. Turn 2: the visitor confirmed ('Yes, please go ahead and send it.') but the agent merely said 'Thanks, noted.' — no summary was shown before sending, and no agenda-email webhook was submitted (server-side confirms none). The pass criteria require (1) a summary shown before sending and (2) exactly one agenda-email webhook. Neither was met.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 470ms, total 470ms)

Visitor: Please email the selected agenda to me.

Agent: What email address should I use? Please include the @ and domain, for example redacted-7b17fb0bd1@example.invalid.

Turn 2 (first token 1467ms, total 1653ms)

Visitor: Yes, please go ahead and send it.

Agent: Thanks, noted.