W10 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-flow-selector-2026-09-17T22-05-22-W10 - Script: Actually I want to buy 2 General Attendee tickets, not sponsor. / Yes, please send it.
- Expected: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
- Pass criteria: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
Verdict: PASS
The agent correctly switched from sponsorship to ticket enquiry, displayed a full summary of the request (event, pass, quantity, name, company, role, email), asked for confirmation before submitting, and upon confirmation submitted exactly one lead webhook with intent 'Delegate UNW' and no Spex submission. The webhook payload matches the session profile and the agent's stated summary. All pass criteria are satisfied.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-09-17T22:06:07.818Z","type":"lead","trigger":"chat-tool","consent":true,"chat_id":"uat-flow-selector-2026-09-17T22-05-22-W10","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 2450ms, total 3503ms)
Visitor: Actually I want to buy 2 General Attendee tickets, not sponsor.
Agent: For 2 General Attendee tickets, the pass is General Admission Badge. It includes Days 2–3 conference access, 7 stages, full exhibition access, official networking events, attendee-only hotel room block, community app access, and the UNLEASH Journey Book.
The verified price is EUR 2,995 + VAT per ticket.
For 2 tickets, that is an enquiry for the team rather than a completed booking. Please send this request with your consent?
Your request summary:
- Event: UNLEASH in Paris
- Pass: General Attendee
- Quantity: 2
- Name: Jordan UAT
- Company: UAT Example
- Role: HR Director
- Email: redacted-95526c2592@example.invalid
Turn 2 (first token 1717ms, total 1718ms)
Visitor: Yes, please send it.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.