C01 — Tickets & passes (High)

Verdict: PARTIAL

The lead was correctly submitted with consent obtained and confirmed before dispatch (Turn 9 consent disclosure, Turn 10 confirmation), and the webhook was accepted (HTTP 200). The pass descriptions include real relative links and no invented data. However, the case requires the agent to (a) link the Paris badges page on first contact, (b) ask qualification questions in the defined order (name, email, company, size, job level, job title) to assess HR Leader pass eligibility, and (c) suggest the Explorer/HR Leader free pass only when criteria are met. The agent skipped the structured qualification flow entirely: it never asked for name or email in qualification context, never asked company size as a qualification gate, never asked job level or job title in the prescribed order, and never mentioned or assessed HR Leader pass eligibility. It also did not proactively link the badges page on Turn 1 — it immediately jumped to 'What company are you with?' without any welcome or link. The qualification questions did not match the defined rule set (they were partial and out of order), and the HR Leader pass eligibility check was entirely omitted. These are meaningful deviations from the pass criteria, though the eventual lead capture and consent flow were handled correctly.

Webhook submissions

Transcript

Turn 1 (first token 397ms, total 398ms)

Visitor: How do I get a ticket?

Agent: What company are you with, and what is your role?

Turn 2 (first token 379ms, total 379ms)

Visitor: I work at TechVision Solutions as Head of Engineering. We have about 450 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 486ms, total 486ms)

Visitor: We're looking at getting 3 tickets for our engineering leadership team.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 399ms, total 399ms)

Visitor: Can you tell me more about the different pass options? What would work best for a leadership team focused on engineering?

Agent: Which pass would you like, or would you like help choosing one?

Turn 5 (first token 365ms, total 365ms)

Visitor: I'd like to hear about the differences between the passes so I can decide which suits us best. We're mainly interested in technical content and networking with other engineering leaders.

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 6 (first token 367ms, total 367ms)

Visitor: Based on the technical content and networking focus you mentioned, I think the Diamond pass sounds like it could be the best fit for us. The Day 1 Summits & Salons would give us early access to leadership discussions, and the premium benefits would help with networking. Can you tell me more about what's included in those premium benefits?

Agent: - Diamond: EUR 5,495 + VAT per pass

These are the verified published ticket terms; an enquiry does not reserve or purchase a pass.

Turn 7 (first token 3880ms, total 11288ms)

Visitor: That sounds good. What specific premium benefits come with the Diamond pass? I want to make sure it includes things like priority access to networking events or exclusive sessions for senior leaders.

Agent: The Diamond badge includes everything in General Admission plus:

For an engineering leadership team focused on peer networking and leadership discussions, the Day One Summits & Salons and the curated networking experiences are particularly relevant — they're designed specifically for senior leaders to compare approaches and exchange ideas in smaller groups before the full event opens.

At EUR 5,495 + VAT per pass for 3 tickets, would you like me to send an enquiry to the team to get you booked in?

Turn 8 (first token 401ms, total 401ms)

Visitor: Yes, that sounds perfect for what we need. Please go ahead and send that enquiry for 3 Diamond passes. My email is redacted-86f7b2fd6e@example.invalid if you need to follow up with any next steps.

Agent: What name should our team use for this enquiry?

Turn 9 (first token 353ms, total 353ms)

Visitor: Jordan Blake

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 10 (first token 4233ms, total 4234ms)

Visitor: Yes, please send it through. Thanks for walking me through the options!

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.