C03 — Tickets & passes (High)

• Context: non-event → /
• Chat id: uat-defect-retest-claude-original-uat-2026-10-05T13-09-29-C03
• Script: Turn 1: How do I get a ticket? Turn 2: Paris.
• Expected: Agent asks which event the visitor means before answering, then runs the correct event's flow.
• Pass criteria: Clarifying question comes first. Subsequent answer fully scoped to the chosen event.

Verdict: PASS

The agent correctly asked a clarifying question before answering (Turn 1), then scoped all subsequent content exclusively to UNLEASH Paris (20–22 October 2026). Badge details, pricing, venue, and Day 1 programme information were all Paris-specific. The agent collected name, role, company, and email before presenting a summary with explicit consent language and privacy policy links, then submitted only after the visitor confirmed. The webhook submission confirms a successful lead was received (HTTP 200) with correct details matching the conversation.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T13:10:34.545Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-defect-retest-claude-original-uat-2026-10-05T13-09-29-C03","location":"/","enquiry":"1x Diamond badge for UNLEASH in Paris 2026","intent":"Delegate UNW","name":"Jordan Blake","email":"redacted-5cf01314d2@example.invalid","role":"Head of People","company":"MeridianHR","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 508ms, total 508ms)

Visitor: How do I get a ticket?

Agent: Which event are you asking about — UNLEASH in Miami or UNLEASH in Paris?

Turn 2 (first token 7015ms, total 15857ms)

Visitor: Paris.

Agent: There are three badge options for UNLEASH in Paris (20–22 October 2026):

• General Admission — Days 2 and 3 at Paris Convention Centre: seven stages, full exhibition, official networking events and community access. Priced at EUR 3,195 + VAT. Register on the General Admission Badge page.

• Diamond — Everything in General Admission, plus Day 1 Summits & Salons at Shangri-La Paris, reserved seating, lounge access, speaker meet & greets and the UNLEASH Intelligence Report. Priced at EUR 5,495 + VAT. Register on the Diamond Badge page.

• Explorer — Full three-day access plus a small-group Day 1 Expedition inside a leading employer, an Executive Dinner and additional curated benefits. This is application-only for senior HR leaders; vendor registrations are not accepted and approval is not automatic. Price is on application. Apply on the Explorer Badge page.

If you're bringing a team, there's also a dedicated group service with loyalty packages — see Group Tickets for details.

Would you like me to create a personalised agenda for you?

Turn 3 (first token 367ms, total 367ms)

Visitor: The Diamond badge sounds good — can you tell me more about the Day 1 Summits & Salons?

Agent: - Diamond: EUR 5,495 + VAT per pass

These are the verified published ticket terms; an enquiry does not reserve or purchase a pass.

Turn 4 (first token 6320ms, total 15147ms)

Visitor: What topics are covered in the Day 1 Summits & Salons?

Agent: There are three summits and a series of salons taking place on Day 1 (Tuesday 20 October 2026) at Shangri-La Paris, all included with the Diamond badge. Here's what each covers:

Future Readiness Summit — A full-day immersive working session for HR, talent, learning, operations and technology leaders. The focus is on building the future workforce: AI acceleration, workforce disruption, operating model change, succession planning and leadership pipeline, and turning AI investment into measurable capability. The format blends keynotes, case studies, peer panel discussions, small-group decision labs and a collective intelligence session — delegates leave with a Future Readiness Blueprint Report. More detail on the Summits & Salons page.

AI Summit — A research-led executive summit for HR and technology leaders moving AI from experimentation into scalable workforce and business impact — essentially the "from AI pilots to AI operating models" conversation.

HR 2030 Summit — Focused on where senior leaders pressure-test the organization they are becoming, with an eye to the structural and strategic decisions needed over the next several years.

Salons — Smaller, curated peer exchange sessions sitting alongside the three summits, designed for focused discussion and sharper decisions in an intimate setting.

The full programme detail and session cards are on the Summits & Salons page.

Would you like me to create a personalised agenda for you?

Turn 5 (first token 719ms, total 719ms)

Visitor: That's really helpful, thanks. I think I'm ready to register for the Diamond badge.

Agent: What company are you with, and what is your role?

Turn 6 (first token 370ms, total 370ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR — we're based in Paris with around 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 7 (first token 392ms, total 392ms)

Visitor: Just the one ticket for me, please.

Agent: What work email should our team use to contact you?

Turn 8 (first token 46ms, total 46ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: Diamond
• Quantity: 1
• Company: MeridianHR
• Role: Head of People
• Contact: Jordan Blake, redacted-5cf01314d2@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 9 (first token 3713ms, total 3715ms)

Visitor: Yes, please send it through.

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.