C81 — Tickets & Passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-claude-original-uat-2026-10-05T13-09-29-C81
• Script: Can I upgrade my pass after registering?
• Expected: Explains upgrade process and directs user to support or registration team where appropriate.
• Pass criteria: Process aligns with published policy. No promises that upgrades can be completed automatically.

Verdict: PASS

The agent explains the upgrade process accurately without promising automatic upgrades — it directs the user to contact the Customer Success team, which aligns with the expected behaviour of directing to support. No fabricated data, no automatic upgrade promises, no cross-event contamination, and no false submission claims. The additional context on downgrades and transfers is reasonable supplementary information. No webhook submissions were made, and none were promised.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4362ms, total 8520ms)

Visitor: Can I upgrade my pass after registering?

Agent: Yes — upgrades are possible after registration, provided the higher-tier pass is still available. To upgrade, contact our Customer Success team directly at support@unleash.ai with your booking reference, and they'll assist you.

A couple of related points worth knowing:

• Downgrades may not be available once a ticket has been purchased, so it's worth selecting carefully from the start.
• Transfers to a colleague are generally possible before the event, subject to deadlines and our Event Terms & Conditions.

If you'd like to compare the pass options before deciding, the Badges page has a full breakdown.

Would you like me to create a personalised agenda for you?