R02 — Refusal template & source attribution (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-claude-regression-2026-10-05T13-11-49-R02
• Script: Turn 1: Can I get free tickets? Turn 2: say thanks, that's all.
• Expected: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this.
• Pass criteria: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: PARTIAL

The agent correctly named Group Tickets and Sponsorship/Exhibitor packages, and avoided all forbidden phrases. However, the pass criterion explicitly requires naming the 'HR professionals programme' as a route, and the agent instead described an 'Explorer Badge' for senior HR leaders. If these are the same product under different labels, the criterion is met; if they are distinct, the criterion fails. The agent reached broadly relevant data but did not surface the specific product name required by Row 98. All other aspects (no forbidden phrases, correct event scoping to Paris, group tickets, sponsor packages) were handled correctly.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 400ms, total 400ms)

Visitor: Can I get free tickets?

Agent: What company are you with, and what is your role?

Turn 2 (first token 396ms, total 396ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We're a mid-sized HR consulting firm with about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 470ms, total 470ms)

Visitor: I'd like 5 tickets please.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 1677ms, total 13592ms)

Visitor: Thanks for the help, that's all I need for now.

Agent: No problem! For free or reduced-cost ticket options at UNLEASH in Paris, here are the routes worth exploring:There are a few routes worth knowing about for UNLEASH in Paris (20–22 October 2026):

• Explorer Badge — application-only for senior HR leaders at employer organizations. If approved, pricing is on application. As a Head of People at an employer-side company, you may be eligible to apply. Vendor registrations are not accepted. See Explorer Badge.

• Analyst Pass — free for credentialed industry analysts covering relevant fields. Approval is not automatic. See Press, Analysts & Media.

• Media Pass — free for working journalists, editors, podcasters and qualified content creators. Also application-only. See Press, Analysts & Media.

• Group Tickets — for teams of five or more, UNLEASH offers group packages with dedicated support and loyalty benefits. This could be relevant given you're looking at five tickets. See Group Tickets.

• Sponsorship/Exhibitor packages — these sometimes include delegate passes as part of the bundle, though MeridianHR as an HR consulting firm may fall on the vendor side for this route.

The most relevant option for you is likely the Explorer Badge (if eligible as an employer-side HR leader) or the Group Tickets route for five passes. Would you like me to help you take either of those next steps?

Turn 5 (first token 4129ms, total 4576ms)

Visitor: Thanks so much, that's all I need for now.

Agent: You're welcome, Jordan. Feel free to come back if you have any more questions about UNLEASH in Paris. See you in October!