R07 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-claude-regression-2026-10-05T13-11-49-R07
• Script: Turn 1: Where do I submit my stand plans for the event? Turn 2: say thanks, that's all.
• Expected: Routes to the exhibitor manual and customersuccess@unleash.ai.
• Pass criteria: Routes to the exhibitor manual and customersuccess@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the", "contact form".

Verdict: PASS

The agent correctly routes to the Exhibitor Manual and customersuccess@unleash.ai. Neither turn contains any of the banned phrases ('in the sources I have', 'from the sources I have', 'in the available sources', 'I can't confirm', 'the closest place to check', 'the closest relevant page', 'the page says', 'it says', 'according to the', 'contact form'). No fabricated data, no cross-event contamination, no leaked internals, no false submission claims. The Paris date cited (20–22 October 2026) matches ground truth.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5661ms, total 7768ms)

Visitor: Where do I submit my stand plans for the event?

Agent: The stand plan submission process isn't published online for UNLEASH in Paris. The details and required deadlines are covered in the Exhibitor Manual, which is shared with confirmed exhibitors before the event.

For stand approvals and logistics support, email customersuccess@unleash.ai with your company name and a member of the Customer Success team will guide you through the submission process.

Turn 2 (first token 1593ms, total 2138ms)

Visitor: Thanks, that's all.

Agent: You're welcome — hope to see you at UNLEASH in Paris (20–22 October 2026). Feel free to come back if you have any more questions!