C116 — Logistics & FAQ (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-claude-uat-additions-2026-10-05T13-10-44-C116
• Script: Turn 1: can I volunteer? Turn 2: what kind of roles are there?
• Expected: Turn 1 explains volunteering and links the Volunteer page (Apply to Volunteer). Turn 2 lists the five volunteer teams the page publishes — Event Management, Experience, Production, Partnerships, Marketing — each with a one-line summary of what it supports.
• Pass criteria: The teams named are the page's five: Event Management, Experience, Production, Partnerships, Marketing (naming at least four of them, with nothing invented, passes; example responsibilities such as registration support, speaker support, content capture are on the page and are grounded). Invented perks, shifts or pay are a fail. If turn 1 offers to describe roles, turn 2 must deliver them — offering a follow-up it cannot answer is a fail. Links /events/unleash-paris/experiences/volunteer.

Verdict: FAIL

The pass criteria require naming at least four of the five published volunteer teams: Event Management, Experience, Production, Partnerships, and Marketing. The agent named only two teams (Event Management and Experience) across both turns. Production, Partnerships, and Marketing are absent entirely. Furthermore, the notes explicitly flag that offering to describe roles then being unable to answer is a fail — the agent listed only two teams in Turn 1 and then repeated those same two in Turn 2 when directly asked 'what kind of roles are there?', confirming it could not deliver the full set. This is the exact failure pattern the notes warn against.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4860ms, total 9950ms)

Visitor: can I volunteer?

Agent: Yes, you can. Volunteer roles are application-based and places may be limited, so all applications are reviewed by our team.

Volunteers work alongside the teams that create and deliver the event on-site. The main teams you can support are:

• Event Management — registration, attendee wayfinding, queue and room flow, information desk, venue logistics
• Experience — arrival and welcome moments, hospitality, partner activations, speaker support, VIP guest management

It's a good fit for students, graduates, early-career professionals, and anyone with an interest in HR, technology, events, or marketing. You don't need years of event experience — energy, professionalism and good communication skills are what matter most.

Apply on the Volunteer page.

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Turn 2 (first token 2684ms, total 4552ms)

Visitor: what kind of roles are there?

Agent: The volunteer roles cover two main team areas:

• Event Management — registration desks, attendee wayfinding, queue and room flow, information points, and general venue logistics
• Experience — arrival and welcome moments, hospitality, partner activations, speaker support, and VIP guest management

The specific role you're placed in is usually confirmed after your application is reviewed. You can find full details and apply on the Volunteer page.

Would you like me to create a personalised agenda for you?