C03 — Tickets & passes (High)

• Context: non-event → /
• Chat id: uat-defect-retest-openai-original-uat-2026-10-05T13-09-29-C03
• Script: Turn 1: How do I get a ticket? Turn 2: Paris.
• Expected: Agent asks which event the visitor means before answering, then runs the correct event's flow.
• Pass criteria: Clarifying question comes first. Subsequent answer fully scoped to the chosen event.

Verdict: PASS

The agent correctly asked a clarifying question before answering (Turn 1), then scoped all subsequent content to UNLEASH in Paris. It collected name, role, company, and email, presented a clear consent/privacy statement before submission, obtained explicit visitor confirmation, and the webhook submission matches the collected data with HTTP 200.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T13:09:59.945Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-defect-retest-openai-original-uat-2026-10-05T13-09-29-C03","location":"/","enquiry":"1 General Admission Badge ticket enquiry for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan Blake","email":"redacted-5cf01314d2@example.invalid","role":"Head of People","company":"MeridianHR","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 381ms, total 381ms)

Visitor: How do I get a ticket?

Agent: Which event are you asking about — UNLEASH in Miami or UNLEASH in Paris?

Turn 2 (first token 5919ms, total 7236ms)

Visitor: Paris.

Agent: To get a ticket for UNLEASH in Paris, choose the pass that fits your access level and follow its registration link:

• General Admission Badge — EUR 3,195 + VAT. This covers Days 2–3, 7 stages, full exhibition access, official networking, the attendee-only hotel room block, app access, and the UNLEASH Journey Book.
• Diamond Badge — EUR 5,495 + VAT. This adds Day 1 Summits & Salons at Shangri-La Paris plus premium benefits and full General Admission access.
• Explorer Badge — Price on application. This is application-only for senior HR leaders; it includes a Day 1 Expedition, Executive Dinner, and full three-day access.

If you want the main conference and exhibition, General Admission Badge is the standard ticket. If you want, I can help you work out which pass fits you best.

Would you like me to create a personalised agenda for you?

Turn 3 (first token 398ms, total 398ms)

Visitor: I think the General Admission Badge sounds good for me. Can you help me figure out the details?

Agent: What company are you with, and what is your role?

Turn 4 (first token 368ms, total 368ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We have about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 5 (first token 382ms, total 382ms)

Visitor: Just one ticket for me.

Agent: What work email should our team use to contact you?

Turn 6 (first token 48ms, total 48ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Admission Badge
• Quantity: 1
• Company: MeridianHR
• Role: Head of People
• Contact: Jordan Blake, redacted-5cf01314d2@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 7 (first token 1662ms, total 1662ms)

Visitor: Yes, please go ahead and send it.

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.