C01 — Tickets & passes (High)

Verdict: PARTIAL

The agent successfully linked real badge pages, collected required fields (name, work email, company, role), displayed a pre-send summary with the email visible, obtained explicit confirmation, and the webhook submission was accepted (HTTP 200). A lead was correctly submitted. However, two deviations are noted: (1) In Turn 2, the agent misread 'Can you tell me a bit more about my company first?' as a request to disclose stored personal data and responded with a privacy refusal, which is a non-sequitur — the visitor was volunteering information, not requesting disclosure. This caused unnecessary friction but did not cause a hard failure. (2) The case requires that when profile criteria are met, the HR Leader pass eligibility should be suggested and linked to its application form. The agent instead recommended the Explorer pass (an existing named product) without mentioning any 'HR Leader pass' or its application form. The notes indicate HR Leader eligibility rules need a named business owner and maintained source, which may mean this feature is not yet defined/implemented in the agent's context; however, the agent did not suggest HR Leader pass eligibility at any point, which is a stated pass criterion. This is a partial rather than full fail because the HR Leader pass criteria/source are noted as needing a business owner (suggesting incomplete product definition), and the agent's Explorer recommendation was reasonable given available information, but the omission of the HR Leader pass pathway is a gap against the pass criteria.

Missing capabilities:

Webhook submissions

Transcript

Turn 1 (first token 3744ms, total 12411ms)

Visitor: How do I get a ticket?

Agent: There are three badge options for UNLEASH in Paris (20–22 October 2026). Here's a quick overview:

If you're bringing a team, there are also Group Tickets with dedicated support and loyalty packages.

Would you like help deciding which badge fits you best?

Turn 2 (first token 48ms, total 48ms)

Visitor: Yeah, I'm interested in finding the right fit. Can you tell me a bit more about my company first? We're MeridianHR, around 800 employees, and I'm the Head of People.

Agent: I can’t share your personal information here. For any questions about our privacy policy or data processing, please contact support@unleash.ai.

Turn 3 (first token 395ms, total 395ms)

Visitor: Thanks for clarifying. So based on what I've shared – MeridianHR with 800 employees and me being Head of People – which badge would you actually recommend for someone in my role?

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 4 (first token 1682ms, total 4890ms)

Visitor: I think the Explorer programme sounds most interesting – getting to see how other leading companies operate would be really valuable for our people strategy. What's the application process like?

Agent: The Explorer programme is application-only, and given your role as Head of People at MeridianHR, you look like a strong fit — it's designed for senior HR practitioners at employer organizations (not vendors), which matches your profile.

To apply, head to the Explorer Badge page and submit your application via the form there. The Unleash team reviews applications and confirms eligibility. There's no set numeric price listed publicly — the team will discuss that as part of the process.

Would you like me to send an enquiry to the UNLEASH team on your behalf to get the ball rolling?

Turn 5 (first token 362ms, total 362ms)

Visitor: Yes, that would be great – please go ahead and send that enquiry for me.

Agent: How many tickets would you like to enquire about?

Turn 6 (first token 355ms, total 355ms)

Visitor: Just one ticket for myself.

Agent: What name should our team use for this enquiry?

Turn 7 (first token 346ms, total 346ms)

Visitor: Jordan Blake

Agent: What work email should our team use to contact you?

Turn 8 (first token 48ms, total 48ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 9 (first token 3322ms, total 3323ms)

Visitor: Yes, please send it through.

Agent: Your enquiry has been sent to the team.