T02 — Ticket precision (High)

Verdict: FAIL

The agent states Diamond at EUR 5,495 + VAT. The case requires EUR 4,995 + VAT. This is a factual price error on a high-criticality pricing question. Explorer is correctly described as price on application. The concrete preference question is present. However, the incorrect Diamond price is a clear pass-criterion violation.

Critical violations:

Webhook submissions

None captured.

Transcript

Turn 1 (first token 893ms, total 893ms)

Visitor: I am torn between Explorer and Diamond

Agent: - Explorer: Price on application — Day 1 Expedition, Executive Dinner and full three-day access. Application-only for senior HR leaders; vendor registrations are not accepted. Approval is not automatic.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?