C114 — Tickets & passes (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-02-claude-uat-additions-2026-10-05T14-46-39-C114
• Script: Turn 1: do you have info on tickets? Turn 2: answer the qualification question briefly (company + size).
• Expected: Turn 1 explains the badges — General Admission, Explorer, Diamond — who each is for and what it includes, links each badge page (e.g. /events/unleash-paris/badges, /events/unleash-paris/attend/general-attendee, …/explorer, …/diamond), and ends with exactly one qualifying question.
• Pass criteria: Names at least the three badge types with a one-line description each, taken from the event pages. Links real badge/attend pages. Any price quoted matches the page exactly (currency + tax/saving note) — no invented figures. A reply that only says "tickets are on the Attend page" plus a qualification question is a fail. Exactly one qualifying question at the end.

Verdict: PARTIAL

Turn 1 satisfies the core pass criteria: all three badge types (General Admission, Explorer, Diamond) are named with one-line descriptions, real relative badge/attend page links are provided, prices are quoted with currency and VAT notation (EUR 3,195 + VAT for GA, EUR 5,495 + VAT for Diamond, application-only for Explorer), and no invented figures are present. The informational reply correctly does not end with a qualification question, consistent with the approved contract ('pure information requests do not require a qualification question'). The original case expectation of 'exactly one qualifying question at the end' of Turn 1 is superseded by the current approved contract. The handoff flow (Turns 4–6) is largely correct: details collected, pre-send summary displayed including email, consent language and Privacy Policy link provided, explicit visitor confirmation obtained, and a 2xx webhook submission is confirmed server-side. Minor deviations: (1) Turn 3 the agent solicits name/email/role but omits asking for company, yet company (MeridianHR) was already provided in Turn 2, so reuse is appropriate and not a gap. (2) Turn 4 the agent asks how many tickets rather than proceeding with the pre-send summary — a small unnecessary loop, but not a fabrication or hard criterion violation. (3) The agent's confirmation message in Turn 6 is terse ('Your enquiry has been sent') without repeating the full summary post-send, but the pre-send summary in Turn 5 was complete and consent was explicit. These are minor deviations, not hard failures.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T14:48:20.191Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-remaining-fix-02-claude-uat-additions-2026-10-05T14-46-39-C114","location":"/events/unleash-paris","enquiry":"3 Diamond badges for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan Blake","email":"redacted-5cf01314d2@example.invalid","role":"Head of People","company":"MeridianHR","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 4399ms, total 12226ms)

Visitor: do you have info on tickets?

Agent: We have three badge types for UNLEASH in Paris (20–22 October 2026):

• General Admission — Days 2 & 3 at Paris Convention Centre: all 7 stages, the full exhibition, official networking, and community app access. Priced at EUR 3,195 + VAT. General Admission Badge

• Diamond — Everything in General Admission, plus Day 1 Summits & Salons at Shangri-La Paris, UNLEASH Lounge access, reserved stage seating, fast-track entry, speaker meet & greets, and the UNLEASH Intelligence Report. Priced at EUR 5,495 + VAT. Diamond Badge

• Explorer — The most exclusive option, for senior HR leaders only. Adds a Day 1 small-group Expedition inside a leading employer, an Executive Dinner, Accelerator Labs, Explorer Tours, and full three-day access. This is application-only and vendor registrations are not accepted — price is on application. Explorer Badge

There are also options for groups and teams, with dedicated support and loyalty packages: Group Tickets.

Would you like help choosing the right pass, or would you like the team to assist with a booking?

Turn 2 (first token 1536ms, total 4291ms)

Visitor: We're a mid-sized HR consultancy with about 150 employees. I'm thinking the Diamond badge sounds interesting – what's the application process for that?

Agent: The Diamond badge doesn't require an application — it's available to book directly. You can register and pay online through the Diamond Badge page.

One thing worth noting: since you're from an HR consultancy, you'd be coming as a solution-side or advisory firm rather than an employer end-user. That's absolutely fine for Diamond — the eligibility restrictions (application-only, no vendors) apply only to the Explorer badge.

Would you like our team to help with the booking, or are you happy to head straight to the Diamond page to register?

Turn 3 (first token 1706ms, total 4430ms)

Visitor: We're interested in moving forward with a Diamond badge. Can you tell me more about the UNLEASH Lounge access and what that includes?

Agent: Great choice. The UNLEASH Lounge is one of the premium perks of the Diamond badge, though I don't have the full breakdown of everything it includes published right now. For the most complete picture, the Diamond Badge page is the best place to check, or our team can walk you through it.

Would you like me to connect you with the team to discuss the Diamond badge and get your booking moving? If so, I'll just need your name, work email, and your role at the consultancy.

Turn 4 (first token 410ms, total 410ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. My email is redacted-5cf01314d2@example.invalid. Yes, I'd like to move forward with booking the Diamond badge.

Agent: How many tickets would you like to enquire about?

Turn 5 (first token 415ms, total 415ms)

Visitor: We'd like to start with 3 Diamond badges for our team.

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: Diamond
• Quantity: 3
• Company: MeridianHR
• Role: Head of People
• Contact: Jordan Blake, redacted-5cf01314d2@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 6 (first token 3350ms, total 3351ms)

Visitor: Yes, please go ahead and send that to the team.

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.