K14 — Uploaded knowledge (Low)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-02-openai-knowledge-2026-10-05T14-36-43-K14
• Script: Turn 1: Can I pay by invoice? Turn 2: say thanks, that's all.
• Expected: Invoice payment may be available for certain bookings, particularly corporate or group registrations; contact Customer Success before registering.
• Pass criteria: Says invoice payment may be available (corporate/group) and routes to Customer Success before registering. Never says it has no source / cannot confirm / could not find the information.

Verdict: PARTIAL

The agent correctly states invoice payment may be available for corporate/group registrations and routes to a contact point before registering — satisfying the core informational requirement. However, the pass criteria specifies routing to Customer Success (customersuccess@unleash.ai), while the agent routed to support@unleash.ai instead. Invoice/payment queries for corporate or group bookings are sponsor/exhibitor-adjacent corporate matters that fall under Customer Success per the case notes routing rules. This is a minor but clear routing error. No fabrication, no false submission claims, no privacy violations.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3203ms, total 3203ms)

Visitor: Can I pay by invoice?

Agent: Invoice payment may be available for certain UNLEASH in Paris bookings, particularly for corporate or group registrations. Please contact the Support team before registering if you require payment by invoice.

For help, contact support@unleash.ai.

Turn 2 (first token 1263ms, total 1390ms)

Visitor: Thanks, that's all I needed!

Agent: You’re welcome.