C05 — Tickets & passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-02-openai-original-uat-2026-10-05T14-38-48-C05
• Script: Do you offer group discounts?
• Expected: Describes group/team options from approved data, asks how many tickets the visitor needs, offers lead capture with the consent statement, creates the lead on confirmation.
• Pass criteria: Consent statement shown before any detail is captured. Lead created only after confirmation. Graceful continuation if declined.

Verdict: PARTIAL

The agent correctly identifies group/team options for the Paris event and provides relevant links without fabricating data. No consent statement was shown and no lead capture was initiated, which is acceptable since the visitor only asked an informational question — the approved contract notes that informational questions do not require initiating a lead flow. However, the pass criteria explicitly state the agent should ask how many tickets the visitor needs and offer lead capture with the consent statement. The agent instead asked whether the visitor wants group tickets or general admission, which is a partial mismatch: it did not invite the visitor to specify group size nor offer lead capture with the consent statement. No lead was created (matching the webhook ground truth of none). No critical violations occurred.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2152ms, total 2863ms)

Visitor: Do you offer group discounts?

Agent: Yes — we have Group Tickets for organizations bringing teams to UNLEASH in Paris. It’s the right place to explore loyalty packages and group support, and the page highlights a dedicated service for corporate groups.

If you’re comparing options, would you like the group ticket route or the standard General Admission Badge?