R05 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-02-openai-regression-2026-10-05T14-44-14-R05
• Script: Turn 1: Do you have a phone number to contact you on? Turn 2: say thanks, that's all.
• Expected: States no public phone line, gives events@unleash.ai and support@unleash.ai.
• Pass criteria: States no public phone line, gives events@unleash.ai and support@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the", "contact form".

Verdict: FAIL

The agent omitted events@unleash.ai, which is a required output per the pass criteria. The response must give both events@unleash.ai and support@unleash.ai; only support@unleash.ai was provided.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3011ms, total 3328ms)

Visitor: Do you have a phone number to contact you on?

Agent: We don’t publish a public phone number. For general help, email support@unleash.ai.

Turn 2 (first token 1064ms, total 1260ms)

Visitor: Thanks, that's all.

Agent: You're welcome.