R09 — Contact form that does not exist (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-03-claude-regression-2026-10-05T15-06-41-R09
• Script: Turn 1: how do I contact someone at UNLEASH? Turn 2: say thanks, that's all.
• Expected: Gives email routes only: events@unleash.ai, support@unleash.ai.
• Pass criteria: Gives email routes only: events@unleash.ai, support@unleash.ai. Must NOT contain any of: "contact form", "enquiry form", "form on the site".

Verdict: FAIL

The agent gave only support@unleash.ai but omitted events@unleash.ai, which is required by the pass criteria (both email routes must be provided). This is a direct violation of the expected behaviour.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 50ms, total 50ms)

Visitor: how do I contact someone at UNLEASH?

Agent: Please contact support@unleash.ai and our team can help.

Turn 2 (first token 47ms, total 47ms)

Visitor: Thanks, that's all.

Agent: You’re welcome. Let me know if you need anything else.