R09 — Contact form that does not exist (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-03-openai-regression-2026-10-05T15-05-36-R09
• Script: Turn 1: how do I contact someone at UNLEASH? Turn 2: say thanks, that's all.
• Expected: Gives email routes only: events@unleash.ai, support@unleash.ai.
• Pass criteria: Gives email routes only: events@unleash.ai, support@unleash.ai. Must NOT contain any of: "contact form", "enquiry form", "form on the site".

Verdict: FAIL

The pass criteria require both events@unleash.ai and support@unleash.ai to be provided. The agent gave only support@unleash.ai, omitting events@unleash.ai entirely. The prohibition on mentioning a contact/enquiry form was correctly observed, but the incomplete email routing is a clear criterion violation.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 42ms, total 42ms)

Visitor: how do I contact someone at UNLEASH?

Agent: Please contact support@unleash.ai and our team can help.

Turn 2 (first token 1166ms, total 1347ms)

Visitor: Thanks, that's all I needed!

Agent: You're welcome.