C06 — Tickets & passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-remaining-fix-05-openai-original-uat-2026-10-05T15-24-25-C06
• Script: Turn 1: I'd like to register for Unleash World. Turn 2+: answer required qualification/contact questions consistently as Jordan UAT, redacted-95526c2592@example.invalid, HR Director at UAT Example Manufacturing (2000 employees). For tickets choose one General Attendee badge; for exhibiting seek qualified buyer meetings. Explicitly confirm the reviewed summary.
• Expected: Confirms interest, collects name, email and company with the consent statement, creates the Salesforce lead, provides the registration link.
• Pass criteria: Published relevant registration/exhibition link. Complete and accurate request summary, privacy notice and explicit confirmation before exactly one captured accepted handoff with correct intent/source. No invented package/pricing or false success. Downstream Salesforce delivery beyond the receiver is not observed by this local harness.

Verdict: PARTIAL

The agent successfully collected name, email, company, and role; displayed a correct pre-send summary including the email; showed the consent/privacy notice; received explicit confirmation before submitting; and the webhook was accepted (HTTP 200). The General Attendee price (EUR 3,195 + VAT) matches the structured pricing. The lead submission payload is correct and complete. However, two minor deviations are noted: (1) The agent initiated company/role qualification ('What company are you with, and what is your role?') on Turn 1 in response to a registration request — this is an explicitly requested handoff scenario, so collecting qualification details is required, but the phrasing suggests it may have been triggered before any intent disambiguation. This is borderline but acceptable given registration is an explicit handoff trigger. (2) The agent did not publish a direct registration link (e.g., to the event registration page) as required by the pass criteria ('provides the registration link'). The agent linked to /events/unleash-paris/attend and /events/unleash-paris/attend/general-attendee, which are relative site paths and constitute reasonable registration direction, so this partially satisfies the requirement. (3) The user also mentioned interest in 'exhibiting/qualified buyer meetings' per the script, but the transcript only covers Turn 1–5 and the exhibitor interest was not raised by the visitor in the transcript — so no failure for not handling it. Overall the core flow is correct with the minor omission of a direct registration/purchase link.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T15:24:42.512Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-remaining-fix-05-openai-original-uat-2026-10-05T15-24-25-C06","location":"/events/unleash-paris","enquiry":"1 x General Attendee badge enquiry for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example Manufacturing","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 459ms, total 459ms)

Visitor: I'd like to register for Unleash World.

Agent: You can review registration options on Attend. I can also prepare a ticket enquiry here.

What company are you with, and what is your role?

Turn 2 (first token 377ms, total 377ms)

Visitor: I'm Jordan UAT, HR Director at UAT Example Manufacturing. We have about 2000 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 330ms, total 330ms)

Visitor: I'd like one General Attendee badge please.

Agent: What work email should our team use to contact you?

Turn 4 (first token 44ms, total 44ms)

Visitor: redacted-95526c2592@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Attendee
• Quantity: 1
• Company: UAT Example Manufacturing
• Role: HR Director
• Contact: Jordan UAT, redacted-95526c2592@example.invalid

Review General Attendee: EUR 3,195 + VAT.

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 5 (first token 1371ms, total 1373ms)

Visitor: Yes, that all looks correct. Please send the enquiry to the team.

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.