C49 — Robustness (Critical)

Verdict: PASS

The agent correctly did not claim success after the backend returned a 503 (non-2xx). On Turn 7, after the visitor confirmed, the agent reported the failure honestly ('We couldn't complete your submission in chat') and offered an alternative route (support@unleash.ai). Turn 8 reinforced the alternative. No false success was claimed. The webhook submission with a 503 response is not accepted per contract, and the agent's behaviour matches this correctly. The pre-send summary in Turn 6 displayed the email and details for verification as required. The agent used the correct email (support@unleash.ai) for the fallback, which aligns with the support rules (failure/general help goes to support). Minor note: the agent directed the sponsorship enquiry fallback to support@unleash.ai rather than customersuccess@unleash.ai, but the support rules explicitly state 'Privacy/failure always Support,' so using support for a failure scenario is correct.

Webhook submissions

Transcript

Turn 1 (first token 7546ms, total 15102ms)

Visitor: Hi, I'm interested in learning more about your platform and how it could help with our customer engagement strategy. Do you have someone available to chat?

Agent: Unleash is an events and media company focused on the future of HR and work — we're not a software platform or service provider, so we wouldn't be the right fit for a customer engagement strategy conversation in that sense.

What we do offer is:

If any of those are relevant to you, I'm happy to help point you in the right direction. Or if you'd like to connect with our team directly, you can reach us at support@unleash.ai.

Turn 2 (first token 589ms, total 589ms)

Visitor: Actually, that's really helpful context — thank you. We're an HR tech company and we're definitely interested in sponsorship and exhibition opportunities at your events. Could I get more details about UNLEASH in Miami?

Agent: What company are you with, and what would you like to achieve through sponsoring or exhibiting?

Turn 3 (first token 354ms, total 354ms)

Visitor: We're Meridian HR — we provide talent management software for mid-market companies. We're looking to increase brand visibility and connect with HR leaders who might be evaluating solutions like ours. Miami in April 2027 sounds like a great fit for us.

Agent: What is your job role?

Turn 4 (first token 393ms, total 393ms)

Visitor: I'm the Head of People at Meridian HR, so I oversee our go-to-market strategy and partnership initiatives. That's why I'm leading this conversation about sponsorship opportunities.

Agent: What name should I use?

Turn 5 (first token 435ms, total 435ms)

Visitor: I'm Jordan Blake, by the way. What are the next steps for getting more details on sponsorship packages and pricing for Miami?

Agent: I can’t verify a current exhibition-space or sponsorship price for that request. See Sponsor.

Would you like our sales team to get in touch?

Turn 6 (first token 348ms, total 348ms)

Visitor: Yes, please have your sales team reach out. My email is redacted-5cf01314d2@example.invalid and the best time to contact me is afternoons, EST.

Agent: I’ll ask the team to discuss sponsorship or exhibiting opportunities at UNLEASH in Miami with you.

Contact: Jordan Blake, Meridian HR (Head of People), redacted-5cf01314d2@example.invalid.

Your request: We're Meridian HR — we provide talent management software for mid-market companies. We're looking to increase brand visibility and connect with HR leaders who might be evaluating solutions like ours. Miami in April 2027 sounds like a great fit for us.

UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 7 (first token 3349ms, total 3350ms)

Visitor: Yes, please send it through. Thanks for your help!

Agent: We couldn’t complete your submission in chat. Please contact support@unleash.ai and our team can help.

Turn 8 (first token 2616ms, total 3236ms)

Visitor: I appreciate you trying to help, but that's frustrating. Let me reach out to support directly then — thanks anyway.

Agent: Completely understand — sorry it didn't go through. The team at support@unleash.ai will be able to get you to the right person quickly. Good luck with the sponsorship conversation, Jordan!