R01 — Refusal template & source attribution (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-round2-claude-regression-2026-10-05T13-16-41-R01
• Script: Turn 1: can i get a free ticket Turn 2: say thanks, that's all.
• Expected: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this.
• Pass criteria: Names the HR professionals programme as a route, plus group tickets and sponsor packages. Row 98 answers this. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the".

Verdict: PARTIAL

Turn 1 correctly names group tickets and sponsor packages as routes to complimentary/reduced-cost access, and names the Explorer Badge (the HR professionals programme equivalent) as an application-only route for senior HR leaders. The banned phrase list is not violated anywhere in the transcript. The lead was never submitted (no webhook submission), and the agent did not falsely claim a submission occurred. The case user script was only two turns ('can i get a free ticket' then 'say thanks, that's all'), but the seeded conversation was empty and the visitor diverged from the script; judging against the pass criteria as written, the core requirement is met. Minor deviations: (1) Turn 7 is confused — after the visitor declines to send the enquiry, the agent re-prompts with 'sponsorship enquiry' language rather than simply acknowledging the closure, which is odd but not a critical violation. (2) The case notes specify 'HR professionals programme' by name; the agent describes it via the Explorer Badge framing rather than explicitly naming an 'HR professionals programme', which is a slight gap. Overall the substantive content requirement is satisfied with minor presentation issues.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4972ms, total 13429ms)

Visitor: can i get a free ticket

Agent: There are a few routes to complimentary or reduced-cost access to UNLEASH in Paris (20–22 October 2026):

• Press & Media pass — free for approved working journalists, editors, podcasters, and qualified content creators covering HR, work, AI, and enterprise transformation. Applications are reviewed and approval is not automatic. Apply on Press, Analysts & Media.

• Analyst pass — credentialed industry analysts at recognised research, advisory, or financial firms may apply for complimentary access. Also application-only and subject to review. Apply on the Analyst Program page.

• Explorer Badge — this is application-only for senior HR leaders at employer organizations (CHROs, CPOs, Heads of HR, etc.). Price is on application, meaning the cost may be covered or subsidised depending on eligibility. Vendor registrations are not accepted. Apply on the Explorer Badge page.

• Group tickets — organizations bringing larger teams can access loyalty packages with potential savings. Details are handled by the team directly — see Group Tickets.

• Sponsor/exhibitor packages — companies exhibiting or sponsoring often receive delegate passes as part of their package. If that's relevant to you, that's a separate route worth exploring.

Which of these best fits your situation? That will help me point you in the right direction.

Turn 2 (first token 360ms, total 360ms)

Visitor: Thanks for all that info! The Explorer Badge sounds like it might work for me since I'm a Head of People at my company.

Agent: What company are you with?

Turn 3 (first token 390ms, total 390ms)

Visitor: I'm with MeridianHR, we've got about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 4 (first token 356ms, total 356ms)

Visitor: Just the one ticket for me, thanks.

Agent: What name should our team use for this enquiry?

Turn 5 (first token 348ms, total 348ms)

Visitor: Jordan Blake

Agent: What work email should our team use to contact you?

Turn 6 (first token 45ms, total 45ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: Explorer Badge
• Quantity: 1
• Company: I'm with MeridianHR, we've got about 800 employees.
• Role: Head of People
• Contact: Jordan Blake, redacted-5cf01314d2@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 7 (first token 436ms, total 436ms)

Visitor: Thanks, that's all.

Agent: Your request has not been sent. UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?