C81 — Tickets & Passes (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-round2-openai-original-uat-2026-10-05T13-15-06-C81
• Script: Can I upgrade my pass after registering?
• Expected: Explains upgrade process and directs user to support or registration team where appropriate.
• Pass criteria: Process aligns with published policy. No promises that upgrades can be completed automatically.

Verdict: PASS

The agent explains that upgrades are handled case by case, subject to availability, and directs the user to the Customer Success team — no promise of automatic or guaranteed upgrades. It correctly scopes to Paris and provides relevant registration links. No fabricated data, no false submission claims.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 4176ms, total 4966ms)

Visitor: Can I upgrade my pass after registering?

Agent: Yes. If a higher-tier pass is still available, you may be able to upgrade your UNLEASH in Paris ticket before the event — please contact the Customer Success team for assistance. Upgrades are handled case by case, and availability matters.

If you want to change your registration, the pass options are General Admission, Explorer, and Diamond.

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