R07 — Refusal template & source attribution (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-round2-openai-regression-2026-10-05T13-15-41-R07
• Script: Turn 1: Where do I submit my stand plans for the event? Turn 2: say thanks, that's all.
• Expected: Routes to the exhibitor manual and customersuccess@unleash.ai.
• Pass criteria: Routes to the exhibitor manual and customersuccess@unleash.ai. Must NOT contain any of: "in the sources I have", "from the sources I have", "in the available sources", "I can't confirm", "the closest place to check", "the closest relevant page", "the page says", "it says", "according to the", "contact form".

Verdict: FAIL

The agent failed to route the visitor to the exhibitor manual or customersuccess@unleash.ai, which are the required destinations per the pass criteria. The agent instead pointed to a sponsorship opportunities page, which is neither the exhibitor manual nor the specific email address. The core routing requirement was not met.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2136ms, total 2746ms)

Visitor: Where do I submit my stand plans for the event?

Agent: Stand plans are handled through the exhibition/sponsor side of the event, and the right place to start is Sponsor UNLEASH Paris 2026. If you’re exhibiting, that page routes you into the team that handles sponsor and exhibitor logistics, including stand-related arrangements.

If you want, I can also point you to the specific Paris page for exhibition details.

Turn 2 (first token 1257ms, total 1341ms)

Visitor: Thanks, that's all I needed!

Agent: You're welcome.