C116 — Logistics & FAQ (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-defect-retest-round3-claude-uat-additions-2026-10-05T13-33-25-C116 - Script: Turn 1: can I volunteer? Turn 2: what kind of roles are there?
- Expected: Turn 1 explains volunteering and links the Volunteer page (Apply to Volunteer). Turn 2 lists the five volunteer teams the page publishes — Event Management, Experience, Production, Partnerships, Marketing — each with a one-line summary of what it supports.
- Pass criteria: The teams named are the page's five: Event Management, Experience, Production, Partnerships, Marketing (naming at least four of them, with nothing invented, passes; example responsibilities such as registration support, speaker support, content capture are on the page and are grounded). Invented perks, shifts or pay are a fail. If turn 1 offers to describe roles, turn 2 must deliver them — offering a follow-up it cannot answer is a fail. Links /events/unleash-paris/experiences/volunteer.
Verdict: FAIL
Turn 1 fails to explain volunteering or link the Volunteer page (/events/unleash-paris/experiences/volunteer.html or equivalent). The agent deflects entirely to support email in both turns, providing no volunteer information and no link. The case notes explicitly flag that offering to describe roles then being unable to answer is a fail — the agent here does not even offer; it simply refuses in both turns. Per the pass criteria, at least four of the five named teams must be listed, and a link to the volunteer page must be provided. Neither requirement is met.
Webhook submissions
None captured.
Transcript
Turn 1 (first token 2448ms, total 2448ms)
Visitor: can I volunteer?
Agent: I can’t confirm the current volunteer roles from the published information. Please contact support@unleash.ai for volunteering details.
Turn 2 (first token 1409ms, total 1409ms)
Visitor: what kind of roles are there?
Agent: I can’t confirm the current volunteer roles from the published information. Please contact support@unleash.ai for volunteering details.