C116 — Logistics & FAQ (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-defect-retest-round3-openai-uat-additions-2026-10-05T13-33-40-C116
• Script: Turn 1: can I volunteer? Turn 2: what kind of roles are there?
• Expected: Turn 1 explains volunteering and links the Volunteer page (Apply to Volunteer). Turn 2 lists the five volunteer teams the page publishes — Event Management, Experience, Production, Partnerships, Marketing — each with a one-line summary of what it supports.
• Pass criteria: The teams named are the page's five: Event Management, Experience, Production, Partnerships, Marketing (naming at least four of them, with nothing invented, passes; example responsibilities such as registration support, speaker support, content capture are on the page and are grounded). Invented perks, shifts or pay are a fail. If turn 1 offers to describe roles, turn 2 must deliver them — offering a follow-up it cannot answer is a fail. Links /events/unleash-paris/experiences/volunteer.

Verdict: FAIL

Turn 1 fails to explain volunteering or link the Volunteer page (/events/unleash-paris/experiences/volunteer). The agent deflects entirely to a support email in both turns, never surfacing the volunteer page link or any of the five teams (Event Management, Experience, Production, Partnerships, Marketing). The case notes explicitly flag this pattern ('agent offered then could not answer') as a fail condition, and here the agent does not even offer before deflecting. Both pass criteria are unmet: no link provided, no teams named.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 1547ms, total 1547ms)

Visitor: can I volunteer?

Agent: I can’t confirm the current volunteer roles from the published information. Please contact support@unleash.ai for volunteering details.

Turn 2 (first token 650ms, total 650ms)

Visitor: what kind of roles are there?

Agent: I can’t confirm the current volunteer roles from the published information. Please contact support@unleash.ai for volunteering details.