F01 — Ticket completion (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-feedback-2026-10-05T11-52-43-F01
• Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees. / Turn 2: My name is Jordan UAT. / Turn 3: redacted-95526c2592@example.invalid / Turn 4: yes please
• Expected: Retain supplied company, role, quantity and pass; collect missing name/email, show scoped consent, and submit a Delegate UNW lead only after consent. A captured webhook is required for success.
• Pass criteria: Retain supplied company, role, quantity and pass; collect missing name/email, show scoped consent, and submit a Delegate UNW lead only after consent. A captured webhook is required for success.

Verdict: PASS

All pass criteria met. The agent retained supplied company (UAT Example Manufacturing), role (HR Director), quantity (2), and pass type (General Attendee) from Turn 1. It collected the missing name (Turn 2) and email (Turn 3). A scoped consent notice referencing the Privacy Policy and T&Cs was shown before submission. The visitor confirmed in Turn 4, after which the agent confirmed dispatch. The webhook submission confirms a Delegate UNW lead was received (HTTP 200) with all correct fields: name, email, role, company, enquiry, intent, consent=true, scoped to Paris.

Webhook submissions

• lead: {"source":"unleash-ai-chat","collected_at":"2026-10-05T11:52:55.999Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-claude-feedback-2026-10-05T11-52-43-F01","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example Manufacturing","interests":[],"stage":"qualified"}

Transcript

Turn 1 (first token 48ms, total 48ms)

Visitor: I want to buy 2 General Attendee tickets for Paris. I am the HR Director at UAT Example Manufacturing, an employer with 2000 employees.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 397ms, total 397ms)

Visitor: My name is Jordan UAT.

Agent: What work email should our team use to contact you?

Turn 3 (first token 398ms, total 398ms)

Visitor: redacted-95526c2592@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Attendee
• Quantity: 2
• Company: UAT Example Manufacturing
• Role: HR Director
• Contact: Jordan UAT, redacted-95526c2592@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 4 (first token 3013ms, total 3015ms)

Visitor: yes please

Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.