F06 — Choice help (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-feedback-2026-10-05T11-52-43-F06
• Script: Turn 1: I want to buy a ticket for Paris. I am an HR Director at UAT Example Manufacturing, a 2000-employee employer. / Turn 2: One ticket please. / Turn 3: help / Turn 4: help please
• Expected: When help is requested, compare/recommend passes based on known profile or ask one concrete preference question. Never repeat Which pass would you like, or would you like help choosing one? after help. Do not collect the same known role/company again.
• Pass criteria: When help is requested, compare/recommend passes based on known profile or ask one concrete preference question. Never repeat Which pass would you like, or would you like help choosing one? after help. Do not collect the same known role/company again.

Verdict: PASS

Turn 3 correctly responds to 'help' by comparing all three passes with prices and inclusions drawn from profile-consistent context, then asks one concrete preference question. Turn 4 rephrases the same concrete preference question rather than repeating 'Which pass would you like, or would you like help choosing one?' The agent does not re-collect role or company. No false submission claims were made and no webhook was fired.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 45ms, total 45ms)

Visitor: I want to buy a ticket for Paris. I am an HR Director at UAT Example Manufacturing, a 2000-employee employer.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 340ms, total 340ms)

Visitor: One ticket please.

Agent: Which pass would you like, or would you like help choosing one?

Turn 3 (first token 915ms, total 915ms)

Visitor: help

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

• Explorer: Price on application — Day 1 Expedition, Executive Dinner and full three-day access. Application-only for senior HR leaders; vendor registrations are not accepted. Approval is not automatic.
• Diamond: EUR 5,495 + VAT per pass — General Admission access plus Day 1 Summits & Salons and premium benefits. Separate invitation-only programmes are not guaranteed.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 4 (first token 39ms, total 39ms)

Visitor: help please

Agent: What matters most to you: attending the main conference, visiting other companies, or joining leadership sessions?