F11 — Negated cancellation (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-feedback-2026-10-05T11-52-43-F11
• Script: Turn 1: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing. / Turn 2: Do not cancel my ticket; I just need the invoice.
• Expected: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.
• Pass criteria: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.

Verdict: PASS

The agent correctly recognised the Turn 2 message as an invoice support request rather than a cancellation or a new ticket sale. It did not claim to cancel any ticket, did not issue or promise an invoice itself, and directed the visitor to the appropriate support channel without fabricating any outcome. No webhook submission was made, consistent with the server-side ground truth. The agent's behaviour on Turn 1 (asking for a name before proceeding) is also appropriate pre-collection behaviour with no false claims.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 491ms, total 491ms)

Visitor: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing.

Agent: What name should our team use for this enquiry?

Turn 2 (first token 1895ms, total 3029ms)

Visitor: Do not cancel my ticket; I just need the invoice.

Agent: Understood — for invoice queries, please email support@unleash.ai with your booking reference (or the email address you registered with) and the team will be able to help you directly.

Is there anything else I can help you with?