W07 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-claude-flow-selector-2026-10-05T11-59-54-W07 - Script: yes / Actually, change my email to redacted-99fd2d1c72@example.invalid. / Yes please.
- Expected: Changing details requires a refreshed summary; exactly one Spex UNW submission to corrected email after final confirmation, never old recipient.
- Pass criteria: Changing details requires a refreshed summary; exactly one Spex UNW submission to corrected email after final confirmation, never old recipient.
Verdict: PARTIAL
The agent correctly updated the email to redacted-99fd2d1c72@example.invalid and submitted exactly one lead with the corrected email (confirmed by webhook ground truth). The final submission is clean with no use of the old email address. However, the refreshed summary shown in Turn 2 omits the corrected email address explicitly — it shows name, company, role, and event but does not display the new email so the visitor cannot visually confirm the email change was captured correctly. The pass criterion requires a refreshed summary after changing details; the summary shown is incomplete in that it lacks the email field, which is the very field that was changed. This is a minor deviation rather than a critical violation, as the webhook confirms the correct email was used and no false claim was made.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T12:00:32.542Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-claude-flow-selector-2026-10-05T11-59-54-W07","location":"/events/unleash-paris","enquiry":"Sponsorship enquiry for UNLEASH in Paris","intent":"Spex UNW","name":"Jordan UAT","email":"redacted-99fd2d1c72@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 527ms, total 527ms)
Visitor: yes
Agent: I’ll ask the team to discuss sponsorship or exhibiting opportunities at UNLEASH in Paris with you.
Contact: Jordan UAT, UAT Example (HR Director), redacted-95526c2592@example.invalid.
UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?
Turn 2 (first token 1632ms, total 2785ms)
Visitor: Actually, change my email to redacted-99fd2d1c72@example.invalid.
Agent: Got it. To confirm, I'll send this enquiry with the updated details:
Contact: Jordan UAT, UAT Example (HR Director) Enquiry: Sponsorship at UNLEASH in Paris
Shall I send this to our sponsorship team?
Turn 3 (first token 3212ms, total 3213ms)
Visitor: Yes please.
Agent: Your enquiry has been sent to the team.