W10 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-claude-flow-selector-2026-10-05T11-59-54-W10 - Script: Actually I want to buy 2 General Attendee tickets, not sponsor. / Yes, please send it.
- Expected: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
- Pass criteria: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
Verdict: PASS
The agent correctly switched from sponsorship to ticket enquiry, displayed a proper summary with event details, pass type, quantity, company, and role, included a consent/privacy notice, and asked for confirmation before submitting. Upon user confirmation, exactly one Delegate UNW lead was submitted (HTTP 200) with correct fields. No Spex submission was made. All pass criteria are satisfied.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T12:00:46.995Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-claude-flow-selector-2026-10-05T11-59-54-W10","location":"/events/unleash-paris","enquiry":"2 x General Attendee tickets for UNLEASH in Paris 2026","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 1900ms, total 4530ms)
Visitor: Actually I want to buy 2 General Attendee tickets, not sponsor.
Agent: We already have everything we need for your enquiry. Here's a summary:
- Event: UNLEASH in Paris (20–22 October 2026)
- Pass: General Attendee x 2
- Company: UAT Example
- Role: HR Director
UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?
Turn 2 (first token 3402ms, total 3403ms)
Visitor: Yes, please send it.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.