F04 — Natural consent (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-handoff-regression-2026-10-05T11-56-59-F04
• Script: Turn 1: I want to buy 2 General Attendee tickets for Paris. I am Jordan UAT, HR Director at UAT Example Manufacturing (2000 employees), and my work email is redacted-95526c2592@example.invalid. / Turn 2: yes please, send!
• Expected: Summarise the provided ticket request and ask consent. Accept the natural affirmative yes please, send! and actually capture the delegate handoff; never claim dispatch without it.
• Pass criteria: Summarise the provided ticket request and ask consent. Accept the natural affirmative yes please, send! and actually capture the delegate handoff; never claim dispatch without it.

Verdict: FAIL

Turn 1: The agent failed to summarise the ticket request and ask for consent when the visitor provided all their details. Instead it deflected with a generic 'I don't have information about past events' response, which is incorrect behaviour — Paris is a valid current/future event and the agent should have summarised the request and sought consent immediately. Turn 2: The visitor said 'yes please, send!' which is a natural affirmative, but the agent still had not yet presented the consent summary, so it used Turn 2 to finally present the summary and ask for consent again, effectively wasting the visitor's affirmative and requiring a third turn that never came. The webhook submissions confirm no lead was captured. Because the fixed-turn script ended at Turn 2 with the agent re-presenting the consent prompt (rather than dispatching after the affirmative in Turn 2), the delegate handoff was never completed despite the visitor's clear intent to send. The root cause is the agent's failure in Turn 1 to process the request correctly, which cascaded into the handoff not occurring within the available turns.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 49ms, total 49ms)

Visitor: I want to buy 2 General Attendee tickets for Paris. I am Jordan UAT, HR Director at UAT Example Manufacturing (2000 employees), and my work email is redacted-95526c2592@example.invalid.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 327ms, total 327ms)

Visitor: yes please, send!

Agent: Your ticket enquiry for UNLEASH in Paris:

• Requested pass: General Attendee
• Quantity: 2
• Company: UAT Example Manufacturing
• Role: HR Director
• Contact: Jordan UAT, redacted-95526c2592@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?