F06 — Choice help (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-handoff-regression-2026-10-05T11-56-59-F06
• Script: Turn 1: I want to buy a ticket for Paris. I am an HR Director at UAT Example Manufacturing, a 2000-employee employer. / Turn 2: One ticket please. / Turn 3: help / Turn 4: help please
• Expected: When help is requested, compare/recommend passes based on known profile or ask one concrete preference question. Never repeat Which pass would you like, or would you like help choosing one? after help. Do not collect the same known role/company again.
• Pass criteria: When help is requested, compare/recommend passes based on known profile or ask one concrete preference question. Never repeat Which pass would you like, or would you like help choosing one? after help. Do not collect the same known role/company again.

Verdict: FAIL

Turn 4 repeats a preference question instead of making a concrete recommendation based on the already-known profile (HR Director, 2000-employee employer). The agent had sufficient profile information to recommend a specific pass (Explorer is designed for senior HR leaders at large employers, matching the visitor exactly). Asking the same type of preference question a second time after 'help please' violates the requirement to never repeat the help-choosing pattern after help has already been requested and partially addressed. The agent should have used the known profile to give a concrete recommendation at Turn 4.

Webhook submissions

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Transcript

Turn 1 (first token 48ms, total 48ms)

Visitor: I want to buy a ticket for Paris. I am an HR Director at UAT Example Manufacturing, a 2000-employee employer.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 361ms, total 361ms)

Visitor: One ticket please.

Agent: Which pass would you like, or would you like help choosing one?

Turn 3 (first token 546ms, total 546ms)

Visitor: help

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

• Explorer: Price on application — Day 1 Expedition, Executive Dinner and full three-day access. Application-only for senior HR leaders; vendor registrations are not accepted. Approval is not automatic.
• Diamond: EUR 5,495 + VAT per pass — General Admission access plus Day 1 Summits & Salons and premium benefits. Separate invitation-only programmes are not guaranteed.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 4 (first token 48ms, total 48ms)

Visitor: help please

Agent: What matters most to you: attending the main conference, visiting other companies, or joining leadership sessions?