K02 — Uploaded knowledge (High)

Context: paris → /events/unleash-paris
Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K02
Script: Turn 1: Can I get a free ticket? Turn 2: answer the agent's qualification question(s) as an employer-side HR leader at a 1,500-person company (invent a plausible company name). Turn 3: if asked for name and work email, provide them.
Expected: Answers from the uploaded tickets FAQ: no general free ticket, but employer-side HR leaders may be eligible to apply through the HR professionals programme (eligibility reviewed by the team), standard passes are on the Attend page, teams can use Group Tickets, and exhibitor/sponsor packages may include passes. Turn 1 ends with one qualifying question (company + size or job level). Later turns continue qualification and submit the lead once name + work email are given.
Pass criteria: Turn 1 links the Paris attend page and the HR professionals page, presents HR Leader strictly as eligibility to apply, and ENDS with a qualifying question rather than the contact form. Never says it has no source / cannot confirm / could not find the information. No invented eligibility criteria or prices.

Verdict: FAIL

Turn 1 violates multiple pass criteria: the agent immediately asks a qualifying question without first answering the visitor's question about free tickets, never mentioning the HR professionals programme, never linking the Paris attend page or the HR professionals page, and never presenting HR Leader eligibility as 'eligibility to apply' (not a confirmed benefit). The agent skips all required informational content and goes straight to qualification. Additionally, in Turn 5 the visitor explicitly confirmed submission, the agent repeated the summary but failed to actually submit (webhook shows no submission), meaning the agent falsely implied the enquiry would be sent without completing it. The agent also echoed back the visitor's email address (redacted-60808ef27e@example.invalid) in the transcript, which is a critical violation.

Critical violations:

Agent echoed back the visitor's work email address in the conversation transcript
Agent confirmed/implied submission in Turn 5 but no webhook submission was made (server-side ground truth: none)

Webhook submissions

None captured.

Transcript

Turn 1 (first token 341ms, total 341ms)

Visitor: Can I get a free ticket?

Agent: What company are you with, and what is your role?

Turn 2 (first token 340ms, total 340ms)

Visitor: I'm the Head of People Operations at Clearpoint Solutions, we're a software company with about 1,500 employees.

Agent: What name should our team use for this enquiry?

Turn 3 (first token 429ms, total 430ms)

Visitor: Jordan Blake

Agent: What work email should our team use to contact you?

Turn 4 (first token 44ms, total 44ms)

Visitor: redacted-60808ef27e@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

Requested pass: free ticket
Quantity: 1
Company: Clearpoint Solutions
Role: Head of People Operations
Contact: Jordan Blake, redacted-60808ef27e@example.invalid

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 5 (first token 335ms, total 335ms)

Visitor: Yes, please send it through.

Agent: Your ticket enquiry for UNLEASH in Paris:

Requested pass: free ticket
Quantity: 1
Company: Clearpoint Solutions
Role: Head of People Operations
Contact: Jordan Blake, redacted-60808ef27e@example.invalid

This is an enquiry for the team, not a confirmed booking.