K06 — Uploaded knowledge (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K06
• Script: Turn 1: Can a colleague go instead of me? Turn 2: say thanks, that's all.
• Expected: Yes, tickets can usually be transferred to a colleague before the event, subject to the Terms & Conditions and transfer deadlines; contact Customer Success to arrange it.
• Pass criteria: Says transfer is usually possible, notes T&Cs/deadlines, and routes to Customer Success. Never says it has no source / cannot confirm / could not find the information.

Verdict: PASS

The agent correctly states transfer is usually possible, references T&Cs and transfer deadlines, and routes to Customer Success. It never disclaims inability to confirm the information. The closing message correctly scopes to Paris with accurate dates. No fabricated data, no cross-event contamination, no webhook submissions claimed.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 6239ms, total 7966ms)

Visitor: Can a colleague go instead of me?

Agent: Yes, tickets for UNLEASH in Paris can usually be transferred to a colleague before the event, subject to the event Terms & Conditions and any applicable transfer deadlines. To arrange a transfer, reach out to the Customer Success team at support@unleash.ai and include your booking reference (or the email you registered with) so they can process it smoothly.

Turn 2 (first token 3668ms, total 4203ms)

Visitor: Thanks, that's all.

Agent: You're welcome — enjoy UNLEASH in Paris (20–22 October 2026)! Feel free to come back if you have any more questions.