K08 — Uploaded knowledge (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K08
• Script: Turn 1: I didn't get my confirmation email. Turn 2: say thanks, that's all.
• Expected: Check the spam/junk folder first; if still missing, contact the Customer Success team who can resend it. The agent does not attempt to look up the registration itself.
• Pass criteria: Suggests spam/junk, then Customer Success for a resend. Does not claim to check or see the visitor's registration. Never says it has no source / cannot confirm / could not find the information.

Verdict: PARTIAL

The agent correctly avoids claiming to look up the visitor's registration and does not fabricate any data. However, it fails to suggest checking the spam/junk folder first (a required pass criterion), and it directs to a generic support email rather than specifically the Customer Success team for a resend. The core advice is directionally correct but incomplete relative to both required steps.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 1513ms, total 2473ms)

Visitor: I didn't get my confirmation email.

Agent: For missing confirmation emails, please reach out to our support team directly at support@unleash.ai — include the email address you registered with and they'll get it sorted for you.

Turn 2 (first token 1737ms, total 1940ms)

Visitor: Thanks, I appreciate it!

Agent: You're welcome! If you have any other questions about UNLEASH in Paris or anything else, feel free to ask.