K09 — Uploaded knowledge (Medium)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K09
• Script: Turn 1: Is there free wifi at the venue? Turn 2: say thanks, that's all.
• Expected: Yes, free Wi-Fi is available at the venue; ask a member of staff on site or customersuccess@unleash.ai for connection details.
• Pass criteria: Confirms free Wi-Fi and gives the staff / customersuccess@ route. No invented network name or password. Never says it has no source / cannot confirm / could not find the information.

Verdict: PARTIAL

The agent correctly confirms free Wi-Fi is available at the venue and directs visitors to staff onsite, satisfying the core confirmation requirement. However, the agent gives 'support@unleash.ai' instead of the required 'customersuccess@unleash.ai'. This is a minor but concrete deviation from the pass criteria, which explicitly requires the customersuccess@ route. No network name or password was invented, and no false confidence about source was expressed.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5138ms, total 6694ms)

Visitor: Is there free wifi at the venue?

Agent: Yes, free Wi-Fi is provided across the exhibition floor for all attendees and exhibitors. If you need help connecting on the day, speak to a member of staff onsite or email support@unleash.ai.

Would you like me to create a personalised agenda for you?

Turn 2 (first token 1745ms, total 2291ms)

Visitor: Thanks, that's all.

Agent: No problem — enjoy UNLEASH in Paris (20–22 October 2026). Feel free to come back if you have any questions!