K17 — Uploaded knowledge (Medium)

• Context: non-event → /
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K17
• Script: Turn 1: How do I file a complaint? Turn 2: say thanks, that's all.
• Expected: UNLEASH has no formal complaints procedure; send complaints to customersuccess@unleash.ai with a summary, the event and any booking/stand reference; registration-specific complaints can also go to events@unleash.ai.
• Pass criteria: Gives customersuccess@unleash.ai (and optionally events@unleash.ai for registration) with the summary/reference guidance. Does not invent a formal procedure or escalation SLA. Never says it has no source / cannot confirm / could not find the information.

Verdict: FAIL

The agent provided support@unleash.ai instead of the correct customersuccess@unleash.ai (and optionally events@unleash.ai for registration complaints). The expected behaviour explicitly requires customersuccess@unleash.ai as the primary contact. The agent gave a plausible-sounding but incorrect email address, constituting fabricated/wrong contact information.

Critical violations:

• Agent gave support@unleash.ai instead of the correct customersuccess@unleash.ai; this email address is not supported by the source material and is effectively a fabricated contact point.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2242ms, total 2925ms)

Visitor: How do I file a complaint?

Agent: For complaints, please reach out to our support team directly at support@unleash.ai — they'll be able to help you from there.

Is there anything else I can help you with?

Turn 2 (first token 3385ms, total 3752ms)

Visitor: Thanks, that's all I needed.

Agent: You're welcome. Feel free to come back anytime if you have questions about Unleash events, content, or anything else.