K18 — Uploaded knowledge (High)

• Context: non-event → /
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K18
• Script: Turn 1: Do you have a phone number I can call? Turn 2: say thanks, that's all.
• Expected: UNLEASH does not publish a public phone number; routes are events@unleash.ai (registration/event queries), customersuccess@unleash.ai (exhibitor, support, customer service) and the website contact form.
• Pass criteria: States there is no published phone number and gives the two email routes and/or contact form. Never invents a number. Never says it has no source / cannot confirm / could not find the information.

Verdict: FAIL

The agent correctly states there is no public phone number, but provides 'support@unleash.ai' as the contact email, which is not one of the two specified contact routes (events@unleash.ai and customersuccess@unleash.ai). The pass criteria requires giving the two correct email routes and/or the contact form; the agent instead invented a different email address ('support@unleash.ai') that is not part of the ground truth.

Critical violations:

• Invented email address 'support@unleash.ai' — not a published UNLEASH contact route; correct routes are events@unleash.ai, customersuccess@unleash.ai, and the website contact form

Webhook submissions

None captured.

Transcript

Turn 1 (first token 1865ms, total 2567ms)

Visitor: Do you have a phone number I can call?

Agent: We don't have a public phone number to share. For any questions or support, the best way to reach us is by email at support@unleash.ai — the team will get back to you from there.

Is there anything I can help you with here in the meantime?

Turn 2 (first token 1573ms, total 2098ms)

Visitor: Thanks, that's all.

Agent: You're welcome — feel free to come back anytime if you have questions. Have a great day!