K20 — Uploaded knowledge (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K20
• Script: Turn 1: What data do you hold on me? I want a copy. Turn 2: say thanks, that's all.
• Expected: Subject access requests are handled by the team named in the Privacy Policy (link); the assistant cannot look up or access anyone's personal data.
• Pass criteria: Links the privacy policy, explains it cannot access personal data, and does not ask for identifying details to 'look it up'. Never says it has no source / cannot confirm / could not find the information.

Verdict: FAIL

The agent failed to link the Privacy Policy as required. The pass criteria explicitly state the agent must link the privacy policy. Instead, the agent redirected to a support email address, which is not a substitute for the policy link. Additionally, the agent did not clearly explain that it cannot access personal data (it only said it 'can't share' it, implying it might hold it). It also did not ask for identifying details (correct), but the absence of the privacy policy link is a clear violation of the stated pass criteria.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 55ms, total 55ms)

Visitor: What data do you hold on me? I want a copy.

Agent: I can’t share your personal information here. For any questions about our privacy policy or data processing, please contact support@unleash.ai.

Turn 2 (first token 1573ms, total 1950ms)

Visitor: Thanks, that's all.

Agent: You're welcome. If you ever have questions about UNLEASH in Paris or anything else on the site, feel free to ask.