K21 — Uploaded knowledge (High)

• Context: miami → /events/unleash-miami
• Chat id: uat-comparison-claude-knowledge-2026-10-05T11-41-27-K21
• Script: Turn 1: Is there a cloakroom? Turn 2: say thanks, that's all.
• Expected: The Miami store has no cloakroom entry. The agent says the on-site detail is not available for UNLEASH in Miami and gives the support route, without borrowing the Paris answer.
• Pass criteria: Does NOT state the Paris facts (7.2 / 7.3, Pavilion 7). Says the information is not available for Miami and offers customersuccess@unleash.ai or the contact form.

Verdict: PARTIAL

The agent correctly avoided Paris-specific details (7.2/7.3, Pavilion 7) and stated the information is not available for Miami. However, the pass criteria specifically require the support route to be customersuccess@unleash.ai or the contact form, whereas the agent gave support@unleash.ai — a different address. This is a minor deviation from the specified support route rather than a fabrication or cross-event contamination, so 'partial' is appropriate.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 5883ms, total 7533ms)

Visitor: Is there a cloakroom?

Agent: We haven't published details about cloakroom facilities for UNLEASH in Miami yet. For the most accurate answer, please reach out to our team directly at support@unleash.ai and they'll be happy to help.

Would you like me to create a personalised agenda for you?

Turn 2 (first token 2245ms, total 2866ms)

Visitor: Thanks, that's all.

Agent: No problem — hope to see you at UNLEASH in Miami, 13–15 April 2027. Feel free to come back if you have any questions!