C01 — Tickets & passes (High)

Verdict: FAIL

Multiple pass criteria are violated. (1) The agent never provided a real badges page link when first asked 'How do I get a ticket?' — it skipped directly to a qualification question, omitting the required Paris badges page link. (2) The agent never asked for job title as a distinct field (only captured job level/role implicitly from the visitor's self-introduction), and critically never attempted to determine HR Leader pass eligibility or suggest the free HR Leader pass, despite the visitor being Head of People at an 800-employee company — the full qualification flow was bypassed in favour of a paid-pass conversation. (3) The agent twice displayed the full consent summary and asked 'Shall I send your enquiry?' after the visitor had already said yes, indicating a loop/failure in submission logic. Most critically, (4) the agent's final response implies the enquiry was sent (or is about to be sent) after explicit visitor confirmation ('Yes, please send it through'), yet the webhook ground truth confirms no submission was made — the agent failed to actually dispatch the lead while leaving the visitor believing the action had been handled. This constitutes a false implied success claim.

Critical violations:

Missing capabilities:

Webhook submissions

None captured.

Transcript

Turn 1 (first token 463ms, total 463ms)

Visitor: How do I get a ticket?

Agent: What company are you with, and what is your role?

Turn 2 (first token 368ms, total 368ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We're about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 339ms, total 339ms)

Visitor: We'd probably need 3 tickets for our leadership team.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 3860ms, total 14258ms)

Visitor: Can you tell me what's included in each pass? I want to make sure we get the right one for our team.

Agent: Here's a breakdown of the three badges for UNLEASH in Paris (20–22 October 2026):

General Admission — EUR 3,195 + VAT The core conference experience. Covers Days 2 and 3 (21–22 October) at Paris Convention Centre: all 7 stages, the full exhibition, official networking events, hotel room block access, and community app access. No Day 1 access. More detail on the General Admission Badge page.

Diamond — EUR 5,495 + VAT Everything in General Admission, plus Day 1 Summits & Salons at Shangri-La Paris. Also includes fast track entry, UNLEASH Lounge access, speaker meet & greets, reserved stage seating, and the UNLEASH Intelligence Report. Built for senior leaders who want focused peer discussion before the main event opens. More detail on the Diamond Badge page.

Explorer — Price on application Everything in General Admission and Diamond, plus a small-group Expedition inside a leading employer on Day 1 (14:00–18:00), followed by an Executive Dinner. Continues across Days 2 and 3 with Explorer Tours, Accelerator Labs, lounge access, and speaker meet & greets. This is application-only, for senior HR leaders — vendors are not eligible. More detail on the Explorer Badge page.

Since you're bringing three leaders from MeridianHR, it's also worth knowing we have a Group Tickets service with a dedicated Customer Success Manager and loyalty lounge access for corporate groups.

Which pass feels like the right fit for your team, or would you like to go ahead and have our team reach out?

Turn 5 (first token 2455ms, total 6112ms)

Visitor: The Diamond pass sounds like a good fit for us – the Day 1 summits and speaker access would be really valuable for our leadership team. Should I go ahead and book those three tickets, or would you recommend we explore the group tickets option?

Agent: For three Diamond passes, the Group Tickets route is worth considering — it gives you a dedicated Customer Success Manager to handle the booking, plus loyalty lounge access for your team. Whether that adds enough value over booking three individual Diamond passes depends on whether you'd like that hands-on support for logistics and any future bookings.

Given that you're buying three passes at once, I'd suggest enquiring through the group tickets path — it's designed exactly for corporate groups like yours and may come with additional benefits. You can see the details on the Group Tickets page.

Would you like me to send a ticket enquiry to the UNLEASH team on your behalf for three Diamond passes at UNLEASH in Paris?

Turn 6 (first token 398ms, total 398ms)

Visitor: Yes, please go ahead and send that enquiry for us. That would be really helpful.

Agent: What work email should our team use to contact you?

Turn 7 (first token 91ms, total 91ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 8 (first token 344ms, total 344ms)

Visitor: Yes, please send it through. Thanks for your help!

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?