C02 — Tickets & passes (High)

Verdict: FAIL

The agent correctly scoped all content to Miami with no Paris content appearing. However, two critical failures occurred: (1) The agent repeated the consent/confirmation prompt in Turn 6 instead of acting on the visitor's explicit confirmation, indicating the submission flow is broken or the agent failed to process the confirmation. (2) The webhook ground truth confirms no submission was made despite the visitor explicitly consenting and requesting submission. The agent implied a submission would occur (by asking 'Shall I send?') and the visitor confirmed, but no submission happened and the agent looped back to the same confirmation screen rather than confirming dispatch — this constitutes a failed submission flow. The agent did not explicitly confirm success, but the loop behaviour is a functional failure in a high-criticality case.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 464ms, total 464ms)

Visitor: How do I get a ticket for UNLEASH Miami?

Agent: What company are you with, and what is your role?

Turn 2 (first token 338ms, total 338ms)

Visitor: I work for Meridian HR as Head of People. We have about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 3 (first token 394ms, total 394ms)

Visitor: We're looking to send a team of about 5 people, so I'd need 5 tickets please.

Agent: What name should our team use for this enquiry?

Turn 4 (first token 467ms, total 467ms)

Visitor: Jordan Blake

Agent: What work email should our team use to contact you?

Turn 5 (first token 49ms, total 49ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Miami:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 6 (first token 339ms, total 339ms)

Visitor: Yes, please send that over to the team. Thanks!

Agent: Your ticket enquiry for UNLEASH in Miami:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?